Frequently Asked Questions


These frequently asked questions are asked of our staff members. We hope the answers will help you understand more about your healthy vision. Got a question you don’t see? Let us know!

We usually estimate 30 minutes for paperwork and pretesting, 30 minutes with your doctor, and time with an optician may vary. You are welcome to come in any time to meet with an optician and look at glasses—no appointment is necessary.
Yearly eye exams are recommended, even for those whose vision has not changed since the previous year. There are many conditions that can affect your eyes without affecting your vision. Most medical issues can be treated more effectively if caught early on.
Bifocal lenses have a line running horizontally through the lens—the top field of vision is to see in the distance, the bottom is for reading and working up close. Progressive lenses give you a continuous field of vision, allowing you to see at all distances. 
Vision insurance generally covers a yearly eye exam along with a specific amount for glasses or contacts. If you need any medical care during your visit or at any other time, your vision insurance does not cover that, but your medical insurance will. We like to have it on file and check it once a year to make sure our information is accurate which results in quicker claims processing.
We understand that sometimes you may need to cancel or reschedule your appointment due to an emergency. If you are unable to keep your appointment, please call us as soon as possible. We require at least a 24-hour notice.

To ensure each patient is given the proper amount of time allotted for their visit, and to provide the highest quality care, It’s very important for each patient to come to their appointment on time. As a courtesy to you, an appointment reminder call is made one business day prior to your scheduled appointment. It is your responsibility to arrive on time.

Please review our policy:

1. Please cancel or reschedule your appointment with at least 24 hours’ notice. There is a waiting list to see the providers at our office. Whenever possible, we like to fill cancelled appointments so we can shorten the waiting time for other patients.

2. Canceling or rescheduling your appointment with less than 24 hours’ notice will be documented as a “No Show” appointment.

3. If you do not arrive for your appointment on time will also be documented as a “No Show” appointment.

4. After the first “No Show” appointment, you will receive a phone call or letter warning that you have broken our “No Show” policy. If needed, we will assist you in re-scheduling your appointment.

5. If you have three “No Show” appointments within two years, we will consider dismissing you from our practice.

Thank you for understanding.